Shipping Policy – Urban Clay Craft

Effective Date: 28 August 2026

At Urban Clay Craft, we carefully pack our ceramic products to help ensure they reach you safely. This Shipping Policy explains our shipping and delivery process for orders placed through our online store.

1. Shipping Locations

We currently ship orders to serviceable locations across India, subject to courier availability and delivery restrictions.

2. Order Processing

Orders are generally processed and dispatched within 2–4 business days after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, festive periods, or high-order volumes, dispatch may take additional time.

3. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination and courier service.

Remote locations may require additional delivery time.

The estimated delivery date shown at checkout or communicated with the customer is an estimate and is not a guaranteed delivery date.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the order is confirmed.

Shipping charges may vary depending on:

• Delivery location

• Order size and weight

• Courier service

• Promotional offers

5. Order Tracking

Once your order has been dispatched, we may provide tracking information through the contact details provided during checkout.

You can use the tracking information to follow the progress of your shipment.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Name

• House/Flat/Plot number

• Street/Locality

• City

• State

• PIN code

• Contact phone number

Urban Clay Craft is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information.

7. Delayed Deliveries

Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

• Severe weather

• Natural disasters

• Courier or logistics issues

• Public holidays

• High shipping volumes

• Transportation disruptions

• Government restrictions

• Incorrect address or unavailable recipient

If your order is significantly delayed, please contact us so we can assist with the shipment.

8. Damaged or Broken Packages

Because our products are ceramic and fragile, please inspect the package as soon as it is delivered.

If the product arrives broken or damaged:

• Take clear photographs of the package and product.

• Keep the original packaging.

• Contact us within 48 hours of delivery.

• An unboxing video is strongly recommended for damage claims.

Please refer to our Return & Refund Policy for complete details.

9. Failed Delivery

If a courier attempts delivery and the recipient is unavailable, the courier may make another delivery attempt according to its policies.

Additional charges may apply if a shipment needs to be re-dispatched due to an incorrect address, repeated failed delivery attempts, or customer-related delivery issues.

10. Order Cancellation

Cancellation requests should be submitted as soon as possible. Once an order has been processed or shipped, cancellation may not be possible.

Any approved refund will be processed according to our Return & Refund Policy.

11. Contact Us

For shipping, delivery, or tracking-related questions, please contact:

Urban Clay Craft
📧 Email: help@urbanclaycraft.com
📞 Phone: 8650280376

Last Updated: 28 August 2026