Terms of Service – Urban Clay Craft

Effective Date: 28 August 2026

Welcome to Urban Clay Craft. By accessing or using our website and purchasing our products, you agree to comply with and be bound by these Terms of Service. Please read these terms carefully before using our website.

1. General Terms

Urban Clay Craft operates an online store offering ceramic, clay, and related home and lifestyle products.

By using our website, you confirm that the information you provide is accurate and that you have the legal capacity to enter into a purchase agreement under applicable law.

2. Products and Product Information

We make reasonable efforts to display product descriptions, images, colors, dimensions, and other information accurately.

However, ceramic and handcrafted products may have minor variations in:

• Color

• Texture

• Shape

• Finish

• Pattern

Such variations may occur due to the nature of ceramic materials and manufacturing processes and may not be considered defects.

3. Pricing

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing, product information, or promotional errors. If an incorrect price is displayed due to an error, we may cancel the affected order and provide an appropriate refund where payment has already been made.

4. Orders and Acceptance

Placing an order on our website constitutes a request to purchase the selected products.

An order is considered accepted once Urban Clay Craft confirms the order. We reserve the right to refuse or cancel an order in situations including:

• Product unavailability

• Pricing or listing errors

• Payment issues

• Suspected fraudulent or unauthorized transactions

• Incorrect customer or shipping information

• Circumstances beyond our reasonable control

If an order is cancelled after payment, the applicable amount will be refunded to the original payment method.

5. Payments

Payments may be processed through third-party payment gateways. By submitting payment information, you confirm that you are authorized to use the selected payment method.

Urban Clay Craft is not responsible for delays or failures caused by third-party payment providers.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe shown on the website or communicated with the customer.

Delivery times may vary due to:

• Courier delays

• Weather conditions

• Holidays

• Incorrect or incomplete address information

• Unforeseen logistical circumstances

• Other events outside our control

Customers are responsible for providing accurate delivery information.

7. Returns and Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

8. Website Use

You agree not to:

• Use the website for unlawful purposes

• Attempt to gain unauthorized access to our systems

• Copy, reproduce, or misuse website content without permission

• Upload malicious software or harmful content

• Interfere with the normal operation or security of the website

• Use the website to commit fraud or misrepresentation

9. Intellectual Property

All content on the Urban Clay Craft website, including logos, brand names, photographs, product descriptions, graphics, designs, text, and other materials, is owned by or licensed to Urban Clay Craft unless otherwise stated.

You may not reproduce, modify, distribute, publish, or commercially use our content without prior written permission.

10. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics services, advertising platforms, and other technology providers.

Your use of such services may also be subject to the terms and policies of those third parties.

11. Limitation of Liability

To the extent permitted by applicable law, Urban Clay Craft will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

12. Website Availability

We aim to keep our website available and functional but do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

We may temporarily suspend or modify website services for maintenance, updates, security reasons, or other operational requirements.

13. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect and use personal information.

14. Changes to These Terms

Urban Clay Craft may update these Terms of Service from time to time. Updated terms will be posted on this page with a revised effective date.

Your continued use of the website after changes are posted constitutes acceptance of the updated terms, to the extent permitted by applicable law.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the matter.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Urban Clay Craft
📧 Email: help@urbanclaycraft.com
📞 Phone: 8650280376

Last Updated: 28 August 2026